Patient Care Coordinator

Provide exceptional care through every step of our patient's Skin Appeal journey

Our busy Medical Aesthetic Practice is seeking a highly customer service-oriented individual to join our team as a Patient Care Coordinator. This individual must be professional, personable and passionate about skin care. The ideal candidate is an excellent communicator and be self-motivated to promote themselves through patient interaction, public events and social media, and preferably have experience in some capacity with skin care, medical aesthetics, sales and/or the beauty industry.

Overview of Position:

• Educate patients on the benefits of the services offered in the practice.
• Work with the medical providers to meet the patient needs through consultation and referral to include treatments, including lasers, Botox/Dysport and fillers.
• Sales of skin care products available through the practice.
• Exceed client expectations with superior customer service to create an amazing experience.
• Follow-up with all clients after treatments to guarantee expectations are met and answer any questions or concerns.
• Cross-trained to work all positions within practice for coverage, including front office, back office, assisting providers, etc.

Expectations:

• Must be professional, energetic, enthusiastic, co-operative and have a friendly disposition at all times.
• Must be punctual and reliable.
• Have an aptitude to work in a very busy environment including phones, patients and staff as needed.
• Computer proficient.
• Must be willing to attend all mandatory trainings to further skills.
• Consistent attention to detail in delivering Skin Appeal experience.
• Must be a team player with the ability to multi-task and maintain composure when under pressure.
• The desire to be of service to co-workers and patients.
• Must have knowledge of all services and products offered at Skin Appeal.
• Provide superior communication skills through telephone etiquette, professional email and text communication and provide an in-person rapport with everyone that is friendly warm and welcoming.
• Must be proficient with computers, easily learning new programs, comfortable with general marketing tasks including creating marketing materials to promote the practice through printed materials along with social media marketing.
• Must be flexible with schedule to help cross cover fellow employees.
• Must attend special events of the practice which are typically scheduled 1-2 times per month.
• Must have excellent appearance and uniform in line with established standards.
• Actively participate in retail sales, making full efforts to meet daily, monthly, quarterly goals as discussed.

Potential Hours/Schedule:

Office hours are Monday through Saturday. The schedule for this position is Tuesday through Saturday. Tuesday through Friday from 9:00-5:00pm. Saturday hours are from 7:30-2:00pm.

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Nurse Practitioner

Medical Aesthetics, Hormone Therapy & Weight Loss

We are a busy medical aesthetics practice in Tucson, Arizona, searching for a medical professional to join our team. We are one of the leading practices in the country, providing non-surgical facial rejuvenation and anti-aging treatments for patients of all ages, including fillers, neurotoxins, the latest laser treatments, including radiofrequency, ultrasound and plasma technologies.

Our founder and Owner, Christy A. Hall, PA-C, MPAS, has developed a botanical based eco-lux result based skin care line of products which offers a chemical free option for her patients without the irritation of other pharmaceutical lines. We are expanding our practice and would like to add a professional that can help us to offer health & wellness care, including hormone therapy and weight loss, which we currently do not offer in our practice. In addition, we would like this individual to provide injectable and laser treatment services as part of the scope of their practice, with a future potential goal of overseeing other laser and injector professionals.

This individual must be positive and super friendly, deliver outstanding concierge style patient care, and is self-driven to meet goals and objectives necessary to run a successful practice and business. The salary package for this position will be mostly commission based, so there is potential to far exceed average salary expectations. Anyone serious about this position with or without experience must consider this as an amazing opportunity to learn from one of the top providers in the nation in medical aesthetics. While the earnings potential is unlimited, training and building a patient base are a requirement for success.

If interested, please contact Samantha Marques, Practice Manager at 520-261-7546.

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Social Media & Content Specialist

Overview:

This job is for you if you love blending analytics and social marketing insights to build and grow a brand and create both sales and an engaged connection with followers. You are performance driven and will spend your time identifying the best ways to acquire, retain, and engage customers across all social media channels. You are extremely familiar with digital and social media marketing, the beauty industry, and both professional and ecommerce brands.

Job Description:

Skin Appeal is a premier medical aesthetics practice located in Tucson, AZ. Founded by elite dermal expert and Your Beauty Advocate, Christy Hall, PA-C, MPAS, Skin Appeal is also the sister company for the Eco-lux cosmeceutical brand, Mikel Kristi Skincare. We are currently looking for an experienced Social Media and Content Strategist who will focus on building our social media following, establish a tone and voice that is consistent with the company culture and personality, increase brand awareness, and will work to create beautiful, engaging content to take our brand to the next level. We are looking for someone with an innovative mindset and experience in the beauty and skincare space. This position will be responsible for the execution of day-to-day social media management on all social channels, community engagement, responding to comments, concerns, and inquiries, and creating content and social advertising campaigns to grow followers, brand awareness, and revenue. If you have a passion for all things beauty and social marketing we want to talk to you!

Responsibilities:

• Develop and maintain a working knowledge of our products and services and position our company and founder as an innovator in aesthetic medicine and skincare.
• Plan, implement, and optimize comprehensive and highly measurable social media programs, campaigns, and strategies, across multiple channels, that create awareness for the practice, services, products, and founder’s expertise, and are aligned with business goals.
• Create and maintain social media content calendars
• Design, curate, edit, and publish valuable and engaging daily content that suits our customer demographics, meets our brand guidelines, increases followers, grows brand awareness, and drives revenue
• Develop smooth and effective customer journeys, integrated with our ecommerce marketing efforts, to maximize the effectiveness of Social Media channels, improve conversion rate, and drive omni-channel efficiency
• Communicate with followers, actively engage with fans at peak times, encourage discussions, respond to comment and queries in a timely manner, monitor customer reviews, and communicate results to the marketing team
• Identify needle-moving opportunities to grow and improve brand awareness.
• Collaborate with other team members and departments to create content, initiatives, campaigns, and programs that are inspiring and entertaining for our fans, and ultimately driving business results.
• Help create cross-functional marketing efforts including social media ads, retargeting, influencer marketing, SEO, social channel store fronts and more.
• Monitor social analytics on all channels, providing weekly updates and monthly reports.
• Set and achieve social budgets, goals and target KPI’s. Report on ROI and provide budget recommendations while adapting new strategies to meet sales goals.
• Develop relationships with influencers and micro-influencers, who share our brand values, to create aligned extensions for our brand. Perform regular outreach to new influencers and micro influencers to expand our audience.
• Assist in developing and growing our affiliate program.
• Help ensure consistency of message and brand values across multiple platforms.
• Operate with a results and data-driven approach to optimize ad campaigns and allocate resources to the best performing ads and channels.
• Keep up-to-date on emerging industry trends and social technology to ensure our brand is always on the cutting edge of changes in the social and beauty space. Bring thought leadership to the team with regard to social media strategies and tactics that will help us achieve our goals.
• Other Marketing activities such as supporting industry events, product launches, virtual events, special projects & tasks as needed by the company

Skills:

• Extensive knowledge of social media marketing and brand management through Facebook, Instagram, Pinterest, YouTube, TikTok, etc./li>
• 2-3 years digital or social media marketing experience within a high-paced, demanding professional setting/li>
• Understands the targeted audience for each social media platform. Must have a grasp on social media metrics and be able to use the information to ensure the social media strategy is achieving its goals./li>
• Experience developing social marketing strategy, community engagement, content creation and curation, copywriting, customer service, and analyzing data./li>
• Total understanding of the nuances of social platforms, how to engage on them, what content makes sense for which platform, file types, etc. (owned, paid, earned)/li>
• Proven experience in a management role leading the creation and implementation of digital/social media campaigns and strategy/li>
• Excellent writing skills – extremely strong attention to detail, impeccable grammar & spelling/li>
• Ability to interpret data using established analytic/reporting tools to create actionable social marketing programs/li>
• Highly analytical in evaluating conversion funnels across all platforms and communications channels/li>
• Multi-dimensional content creation skills including copywriting, photography, videography and/ or graphic design./li>
• Works well independently and as part of a team. Ability to manage several projects simultaneously and work under pressure. Deep understanding of the beauty industry and the emotional and functional aspects driving brand affinity and desirability/li>
• Proactive and thinks about what is needed in advance and acts accordingly./li>
• Team player with a strong work ethic. Can remain calm and professional under pressure. Keeps a positive and upbeat attitude. Open to feedback and knows how to build productive team relationships./li>
• Experience using the Shopify platform integrations for social media and shops, Facebook ads, and Facebook Business Manager is strongly preferred/li>
• Knowledge of Adobe Creative Suite is a plus

Above all, we seek an enthusiastic teammate who isn't afraid to wear many hats and help wherever needed. This fast-paced and challenging opportunity requires versatility and the ability to assist in the creation of content, both through strategic planning and creative content creation.

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